Refund Policy

Last updated: February 1, 2025

This Refund Policy applies to any paid products, services, or digital goods (such as e‑books, downloadable guides, or premium memberships) that we may offer on romraccraom.com in the future. Currently, all content on our blog is free to access, and no payments are required to read any article.

However, if we introduce paid offerings, the terms below govern refunds for those transactions. Please read this policy carefully before making any purchase.

1. Scope of This Policy

This policy applies exclusively to payments made directly through romraccraom.com for our digital products or services. It does not cover purchases made on third‑party websites, even if they are linked from our blog, or any affiliate products where the transaction occurs on the vendor's platform.

2. No Automatic Refunds

All sales of digital products (e.g., downloadable resources, templates, or paid guides) are considered final once the product has been delivered to you. Because digital goods are instantly accessible and cannot be "returned" like physical items, we generally do not provide refunds unless an exception listed below applies.

3. Refund Exceptions

You may be eligible for a full refund in the following situations:

Duplicate Charge: You were accidentally charged more than once for the same product in the same transaction.
Technical Non‑Delivery: We failed to deliver the purchased digital product to your email or account within 24 hours, and the issue could not be resolved by our support team upon reasonable troubleshooting.
Damage or Incompatibility: The digital file you received is corrupted, incomplete, or incompatible with the software/format clearly described on the product page, and we are unable to provide a working replacement.
Misrepresentation (Major Errors): The product substantially deviates from its description on the sales page (e.g., the guide is entirely blank, or the content is clearly not on the advertised topic). Minor omissions or subjective satisfaction opinions are not grounds for a refund.
Consumer Protection Law:** Where local consumer protection laws (e.g., EU, UK, or certain US states) mandate a cooling‑off period for digital goods, those statutory rights supersede this policy to the extent required by law.

4. Refund Request Process

To request a refund, you must contact us within 14 days from the date of purchase (or within the statutory period applicable to your jurisdiction). To be considered, your request must include:

Your full name and the email address used for the purchase.

The order number, if applicable, or a receipt of payment.

A clear explanation of why you believe you qualify for a refund under Section 3 above.

Any supporting evidence, such as screenshots or error messages.

Please send your request to: [email protected]. We will respond within 5‑10 business days.

5. Processing Time

If your refund is approved, we will process the refund to your original payment method within 7‑14 business days. The exact time for the funds to appear in your account depends on your bank or payment provider (typically 3‑5 business days after processing). You will receive a confirmation email once the refund is initiated.

6. Partial Refunds or Store Credit

In limited cases, and at our sole discretion, we may offer:

A partial refund if only a portion of the product was defective.

Store credit for use on future purchases instead of a monetary refund.

Access to a replacement product rather than a refund.

These alternatives will be clearly communicated to you before we proceed.

7. Non‑Refundable Items

The following are strictly non‑refundable:

Products that have been downloaded, accessed, or partially used unless they fall under a specific exception in Section 3.

Donations or voluntary payments made to support the blog.

Affiliate products purchased from third‑party vendors (contact the vendor directly).

Services that have already been fully performed (e.g., consulting sessions).

8. Chargebacks and Disputes

We encourage you to contact us directly before filing a chargeback with your bank or payment provider, as we are committed to resolving any issues fairly. If you dispute a charge without contacting us first, we may provide evidence of the transaction and our delivery of the product to your payment provider, which could result in the chargeback being denied.

9. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised "Last updated" date. For purchases made before a policy change, the terms in effect at the time of your purchase will apply.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a purchase, please contact us:

Email: [email protected]
Address: 1230 Maple Street, Suite 402, San Francisco, CA 94115, United States